In order to create the perfect environment and be considerate to all our clients the following guidelines are intended to ensure your visit runs smoothly.

Appointments

Being on time for your appointment is greatly appreciated both in consideration of our other guests and in order for you to receive your full service. Please arrive 10 minutes in advance of your appointment to complete our guest pre-treatment form and relax before your spa experience.

Please have consideration for other guests having treatment when using our relaxation area.

Dress

No wet swimwear to be worn in the spa. This must be removed before arriving for treatment.

Gift Certificates/Cards

A spa gift certificate/card makes a wonderful gift for any special occasion or holiday. Gift certificates/cards are non-refundable, non-transferable or non-redeemable for cash. Please review all terms and conditions.

Cancellation

If you need to make a cancellation or reschedule, we require a minimum of 24 hours’ notice for any service. 100% of total treatment cost will be charged, if the required hours’ notice period is not given.

Late Arrival

Please arrive in plenty of time to relax and enjoy the experience. If you are running late every effort will be made to honour your treatment time, but this may not always be possible.

Guest Pre-Treatment Form

Before your service, you may be required to complete a guest pre-treatment form to safeguard your well-being and comfort, and allow us to safely deliver our services by minimalizing the risk of injury.

Mobile Phones

Please refrain from using your mobile phone during your visit. In fact, why not just get away from it all and switch it off altogether.

Age Requirement

No treatment will be carried out without adult consent for anyone under the age of 18. 14 years of age plus can have nails, eye and taster facial treatments with a signed waiver & accompanied by an adult.

16 to 17-year-olds can have massages with a signed waiver.

Pregnancy

Strictly no treatments to be given to anyone in the 1st trimester of pregnancy.

Gratuity

Service charge is not included in your treatments; the best compliment you could give to your therapist is a gratuity. It is customary to give 10% if happy with your treatment.